Terms & Conditions
Welcome toSaima Zeeshan Atelier(www.saimazeeshan.com).Please read the following Terms & Conditions carefully, as they govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these terms.Saima Zeeshan Atelierreserves the right to update or modify these terms at any time without prior notice.
Exchange policy
AtSaima Zeeshan Atelier, each piece is crafted with care. We do not generally accept exchanges or refunds, except in cases where a product is found to have a genuine defect. If you receive a defective item, please notify us within48 hoursof delivery by contactingsaimazeeshanatelier@gmail.com or 0300-2878559.The customer is responsible for shipping the item back to our designated address in Pakistan, along with any associated shipping or customs charges. Upon inspection, we will determine whether a replacement or refund is appropriate.
Pricing & Content Accuracy
While we strive to ensure that all information, including pricing and product details, is accurate on our website, errors may occasionally occur. We reserve the right to correct any inaccuracies and cancel or refuse any orders based on incorrect pricing or descriptions, even after an order has been placed. If this happens, we will notify you promptly.
Order Acceptance
We reserve the right to refuse or cancel any order at our discretion. This may occur due to limitations on stock, pricing errors, payment verification issues, or concerns flagged by our fraud prevention system. Additional verification may be required before accepting your order. If we cancel your order, you will be informed via email or phone.
Delivery Charges
International shipping charges are calculated at checkout based on the destination and weight of the order. Duties, taxes, and customs clearance fees arenot includedin the purchase price and must be paid directly to the courier service at the time of delivery.
Delivery Timelines
We aim to dispatch your order within the timeline indicated at checkout. However, since many items are made-to-order, delivery times may vary.Saima Zeeshan Atelieris not responsible for delays caused by courier services or customs processing. If you experience a delay after your order has been dispatched, we recommend contacting the courier directly using the tracking details provided.
Customs, Duties & Taxes
International customers may be subject to customs duties, taxes, or additional fees upon the arrival of their order. These charges are the sole responsibility of the customer. Customs policies vary by country, and we advise you to check your local regulations before placing an order.
Care Instructions
All garments fromSaima Zeeshan Atelierare designed fordry clean only.Damage resulting from handwashing, machine washing, or any cleaning methods other than dry cleaning will not be covered under our exchange policy. We are not responsible for any deterioration, shrinkage, or damage caused by improper care.
Acceptable Use
By using our website, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property or other legal rights
- Post harmful, offensive, or illegal content
- Send spam or unauthorized promotional material
- Introduce viruses or malicious code
- Attempt to interfere with the website’s functionality
- Reverse-engineer or copy the website’s code
- Encourage or assist others in violating these terms
Privacy
Your privacy is important to us. Please refer to ourPrivacy Policyfor details on how we collect, use, and protect your personal data.
Governing Law
These Terms & Conditions are governed by the laws ofPakistan. Any disputes arising from your use of our website or services will fall under the exclusive jurisdiction of the courts ofKarachi.
Disclaimer
We aim to ensure that product colors displayed online are as accurate as possible. However, variations may occur due to fabric characteristics, lighting during photography, and screen display settings. Custom size orders require a 50% advance payment.
Contact Information
For any queries, concerns, or complaints, please contact us at: