Shipping & Delivery Policy
Saima Zeeshan Atelier (www.saimazeeshan.com) specializes in high-end fashion apparel and accessories. We are committed to providing our customers with a reliable and seamless delivery experience. This Shipping & Delivery Policy outlines our practices for shipping, delivery timelines, and customer responsibilities.
1. Dispatch and Delivery Timeline
Our designs are predominantly made-to-order. Delivery timelines vary depending on the item and its production requirements. You can find the estimated delivery time for each product on its respective product page. If you have any specific questions about the delivery schedule, please contact us at0300-2878559 (WhatsApp)orsaimazeeshanatelier@gmail.com.
Please note that delivery timelines are estimates and may change due to unforeseen circumstances beyond our control.
2. Delivery Information
It is the customer's responsibility to provide accurate and complete delivery information, including name, address, landmarks (if any), and contact details. Saima Zeeshan Atelier will not be liable for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.
3. Delivery Attempts
In the event of a failed delivery attempt, we will contact you via your registered email or phone number. Additional charges may apply for any further delivery attempts.
4. Delay in Delivery
While we aim for timely delivery, delays may occur due to logistics issues, weather conditions, public holidays, political situations, or other unforeseen events. We will keep you updated about any delays and provide a revised expected delivery timeline.
5. Delivery Partner responsibility
We work with trusted delivery partners. Saima Zeeshan Atelier is not responsible for any actions or omissions of delivery personnel. Any disputes related to delivery conduct must be resolved directly with the delivery partner.
6. Tracking Information
Once your order is dispatched, you will receive a tracking ID via SMS and/or email. If needed, tracking details can also be provided through WhatsApp or upon request via email.
7. Delivery Charges For International Orders
Shipping charges for international orders are calculated at checkout based on your location and order weight. Customs duties, taxes, and other import charges are not included in the shipping cost or purchase price and must be paid by the customer upon delivery.
8. Customs Clearance
For international orders, customers are responsible for customs duties, taxes, or clearance fees imposed by the destination country. Any delays caused by customs processes are beyond the control of Saima Zeeshan Atelier.
9. Goods/Services Not Received
We may collect the following types of information:Goods are shipped to the address provided at checkout. We consider the tracking confirmation from our logistics partner as proof of delivery.
If you do not receive your order within7 working daysof the expected delivery date, please report it tosaimazeeshanatelier@gmail.com or0300-2878559. Our team will assist in investigating the issue.
10. Contact Us
For any delivery-related questions or assistance, please contact:
Saima Zeeshan AtelierWebsite:www.saimazeeshan.com
Email:saimazeeshanatelier@gmail.com
Phone/WhatsApp:0300-2878559